Cancellations and returns
Your seven days
You can cancel an order within seven days, without giving a reason. This is your right under section 53 of the Consumer Protection Act, and it is not something EduShop grants or can take away.
When the seven days start depends on whether your order has arrived:
- If it has been delivered: the seven days run from the day you received it.
- If it has not been delivered yet: they run from the day you placed the order.
Your order shows the exact date for that order, and that date is the one that counts. We work it out from what actually happened to your order rather than from a rule of thumb, so if this page and your order ever seem to disagree, your order is right. The cancel button is there while the period is open; once it has closed the page says so and gives you the date.
What happens when you cancel
- Before it is sent: the order ends, the stock goes back to the supplier, and anything you paid is owed back to you.
- After it has been delivered: the order is recorded as returned rather than cancelled — the goods went out and somebody received them, and saying otherwise would make our records untrue. You are still owed your money back.
Getting your money back
When a refund is owed, we record the obligation against your order immediately, so it exists as a debt rather than a note somebody might forget.
Refunds are arranged by hand. We have no card processor to reverse a payment through, so somebody at EduShop contacts you and arranges it. If you paid cash on delivery and the order never arrived, there is nothing to refund because nothing was collected — and your order will say exactly that.
Something wrong with what arrived
Raise a dispute against the order. EduShop is the seller, so it is our problem and not a matter for you to take up with the supplier.
This is not the same as cancelling, and it does not expire with your seven days. Cancelling is changing your mind, and it has a deadline. Something broken, missing or not as described is a fault, and you can tell us about it whenever you find it.
Soft copies
Downloads stop working when an order is cancelled or returned. A file you downloaded before then is already on your device, and we ask you to delete it.